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Your IT. Running.
Without you thinking about it.

IT issues pulling your team off real work is an invisible tax on your business. We take both your helpdesk and your infrastructure off your plate — one partner, full visibility, no surprises.

Infrastructure status
99.9%
Target uptime SLA
IT Support Active
Cloud Infrastructure Monitored 24/7
Backups Daily automated
Incident response <1h response
🚫No more password resets at midnight
🚫No more single-person IT dependency
🚫No more mystery cloud bills
🚫No more engineers doing IT support
Is this for you?

You're the right fit if IT keeps showing up where it shouldn't.

We work best with CEOs, COOs, and operations leads who are tired of IT being a source of chaos, cost, and distraction — and want one reliable partner to own it.

✓
You don't have a dedicated IT person — and it shows
Small issues pile up, no one owns them, and things break at the worst possible moment.
✓
You have one IT person and they're a single point of failure
If they're sick or leave, everything stops. That's a risk no business should carry.
✓
Your engineers keep getting pulled into IT support tickets
Senior developers fixing laptops is the most expensive IT support in the world.
✓
Your cloud infrastructure is a black box — no visibility, no optimisation
You're paying for infrastructure but no one's watching it, tuning it, or catching issues early.
What's included

One partner. Both sides covered.

We handle day-to-day IT support for your people AND manage your cloud and server infrastructure. Most companies need both — and most companies try to piece it together from different vendors.

🧑‍💻
IT Support
For your people — day to day
Helpdesk & ticketing
Fast responses for your team — hardware issues, software problems, account access
Device management
Laptops, phones, access policies — all managed, all tracked
Onboarding & offboarding
New hire setup and leavers handled cleanly — no loose ends
Software licence management
Know what you're paying for, stop paying for what you're not using
Security & access control
MFA, password policies, user permissions — implemented and enforced
☁️
Infrastructure
For your systems — 24/7
Cloud monitoring & alerting
Continuous monitoring across AWS, Azure, or GCP — issues caught before they become outages
Backup management
Automated daily backups, tested regularly — so restores actually work when you need them
Incident response
Under 1-hour response on critical incidents — we own it until it's resolved
Cost optimisation
Monthly review of cloud spend — we identify waste and right-size where possible
Monthly reporting
A plain-language summary of what happened, what we fixed, and what's coming
What changes

The things that stop
being your problem.

Every item below is something a CEO or COO has mentioned in a first call with us. If two or more of them sound familiar, we should talk.

✕
Password resets and access requests interrupting your day
We handle it. Your team has a direct line to us — not to you.
✕
Not knowing if your backups actually work
We test them monthly. You get a report confirming it.
✕
Surprise cloud bills you can't explain
Monthly cost review. We flag waste before it becomes a shock.
✕
Wondering if someone leaving took access with them
Offboarding checklist, every time. No loose ends.
✕
An outage with no one to call
Under 1-hour response on critical incidents. We own it until it's fixed.
How we take over

Three steps. Zero disruption.

We've designed the transition to be invisible to your team. No downtime, no confusion, no "who do I call now?"

01

IT Discovery Session

We map your current setup — tools, infrastructure, access, and risks. You get a clear picture of what you have and where the gaps are before committing to anything.

First call · 1 week
02

Smooth Handover

We take over within 2 weeks. Your team gets a direct contact, ticketing is set up, monitoring goes live. They won't notice the change — except things will just work.

2 weeks · Zero downtime
03

Ongoing — You Stop Thinking About IT

Monthly reports, proactive monitoring, issues handled before you hear about them. You check in with us when you want to — not because something broke.

Monthly reporting
"
Partnering with apeirum transformed how we operate. Their in-depth analysis provided insights that improved our operations and led to real efficiency gains. We now make decisions with confidence, knowing our IT infrastructure is in expert hands.
FM
Dr. F. Mercadé
Business Owner, Clínica Dental Palacio
In practice

"Knowing our IT is in expert hands."

That's the outcome we're aiming for. Not just stability — but the confidence that comes from knowing someone competent is watching, responding, and improving things continuously.

That's what Managed Services from apeirum delivers. One monthly engagement, everything covered.

FAQ

Questions before you reach out.

The things CEOs and operations leads usually ask before the first call.

What if we already have someone doing IT?
We can work alongside them, supplement their capacity, or eventually replace the need for a dedicated hire — depending on what makes sense for you. We're not here to make anyone redundant; we're here to make sure nothing falls through the gaps.
How quickly can you take things over?
A structured transition typically takes 2–4 weeks. We start with a discovery session to map your current infrastructure, document what exists, and establish monitoring. From there we take over operations incrementally — no big-bang cutover that risks disruption.
What does a typical monthly engagement look like?
You get a dedicated point of contact, a monthly infrastructure report, proactive monitoring with defined response SLAs, and access to our helpdesk for your team. We handle the day-to-day so your engineers can focus on product.
Do you work with any cloud provider, or specific ones?
We're cloud-agnostic. We work across AWS, Azure, and GCP, as well as hybrid and on-premise setups. We'll work with what you have rather than pushing you to migrate — unless there's a strong case for it.
What's your response time on critical issues?
For critical incidents — system down, data at risk, security breach — we target a 30-minute response time, 24/7. For high-priority issues, within 2 hours. Everything is documented in your service agreement so there's no ambiguity about what you're getting.

Start with a discovery call.

We map what you have, identify the gaps, and tell you honestly whether Managed Services is the right fit. No commitment needed.

IT discovery session — usually completed in 1 week
Clear report of risks and recommendations
No obligation to proceed
We tell you if we're not the right fit
Tell us what's going on
We reply within 24 hours. You'll hear from Anja directly.

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